The project focuses on building a digital training environment that links the qualification of employees on the operational systems used in their daily work with tracking their progress and their commitment to training programs. The experience includes journeys specialized in customer service and a number of operational systems, with a set time frame for completing each journey and automated weekly reports and progress and completion indicators, allowing management and training teams to follow trainees' status and access performance data directly, and reducing the effort involved in follow-up and reporting.
The need for a clear, continuous view of trainees' status
Difficulty monitoring adherence to training program timelines
The need for accurate reports that support decision-making
The need to reduce the effort of preparing reports manually
The need to link training to operational tasks and systems
Designing training journeys linked to daily work and operational systems
Setting clear time frames for each journey to keep trainees on schedule
Activating an automated reporting system that sends reports periodically
Displaying trainee performance indicators directly (started, completed, stalled)
Allowing data export for internal analysis
Activating gamification to raise engagement and continuity
* Numbers marked as (estimated) are based on global market standards
Turned training into a measurable system linked to performance
Enabled management to make decisions based on up-to-date data
Reduced operational effort by automating reporting and follow-up
Let us help you transform your training digitally and achieve measurable results