The projects aim to organize and speed up the onboarding of new couriers at several companies in the delivery and logistics sector, by turning policies, procedures and job requirements into a unified digital experience that helps couriers understand their role and get ready for work from the moment they join. Interactive onboarding journeys were developed covering work procedures, policies, responsibilities and the situations couriers face while carrying out their tasks, taking diverse backgrounds and languages into account and using simulation and applied content. This supports consistent knowledge across couriers, raises their readiness and reduces reliance on repeated face-to-face training.
Hiring large numbers of new couriers every month — in-person training cannot keep pace with growth
Inconsistent service quality between couriers — some start without adequate training
The cost of in-person training for couriers with high turnover — a wasted investment
First client: digital onboarding for new couriers on the app's workflows and policies — improving delivery efficiency and service quality
Second client: an integrated learning platform for training delivery couriers
* Numbers marked as (estimated) are based on global market standards
Faster onboarding for new couriers — from days to hours (estimated)
70-85% savings in training costs (estimated) — while improving quality
Standardized service across couriers — consistent quality
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